{"id":14212,"date":"2022-03-28T09:59:57","date_gmt":"2022-03-28T09:59:57","guid":{"rendered":"https:\/\/charltonandjenrick.com\/privacy-policy\/"},"modified":"2023-01-10T10:37:14","modified_gmt":"2023-01-10T10:37:14","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/charltonandjenrick.com\/de\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n\n
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Privacy Policy<\/h1>\n\n \n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n<\/section>\n\n
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Here\u2019s what our privacy policy covers, how we use your information, and what you can do to help keep your data private.<\/p>\n

This is our standard privacy policy.<\/p>\n

When we ask you for specific details, we\u2019ll always:
\n.<\/strong><\/p>\n

    \n
  • be clear about why we need them<\/li>\n
  • make sure that your personal information is kept secure<\/li>\n<\/ul>\n

    What does our privacy policy cover?
    \n.<\/strong><\/p>\n

      \n
    • Charlton & Jenrick Ltd (\u2018we\u2019 and \u2018us\u2019)<\/li>\n
    • We\u2019re committed to protecting your privacy. We comply fully with the 6 principles of the UK GDPR (General Data Protection Regulation) and aim to maintain best-practice standards in our processing of personal and\/or sensitive personal data.<\/li>\n<\/ul>\n

      The UK GDPR Principles are:<\/strong><\/p>\n

      Principle 1: Personal data shall be processed lawfully, fairly and in a transparent manner
      \nPrinciple 2: Personal data should be collected for specific, explicit and legitimate reasons
      \nPrinciple 3: Personal data processing should be adequate, relevant and limited to only what is necessary
      \nPrinciple 4: Personal data should be accurate and where necessary up to date
      \nPrinciple 5: Personal data should only be retained as long as necessary
      \nPrinciple 6: Personal data should be processed in an appropriate manner to maintain security<\/p>\n

      Data Subject \u2013 You, any customer of Charlton & Jenrick Ltd
      \nData Controllers \u2013 Charlton & Jenrick Ltd, and any related company
      \nData Processors \u2013 Charlton & Jenrick Ltd, and any related company
      \n.<\/p>\n

        \n
      • We may provide more specific information about how we use personal and\/or sensitive personal data in our product or service-specific documentation, such as any policy documentation or literature.<\/li>\n
      • If there\u2019s any inconsistency or conflict between this privacy policy, and that product or service-specific documentation, then that specific documentation will be the one you need to refer to.<\/li>\n<\/ul>\n

        How do we use your information?<\/strong><\/p>\n

        As a Data Subject you can ask for extensive information on the data we hold about you, concerning:<\/p>\n

        The purpose of the processing
        \nThe categories of personal data concerned
        \nThe recipients to whom the personal data have been or will be disclosed
        \nThe period for which the personal data will be stored
        \nThe right to rectification, erasure, restriction or objection
        \nThe right to lodge a complaint with a Supervisory Authority
        \nWhere the personal data is not collected from the Data Subject, any available information as to their source<\/p>\n

        We use the information we receive from you, together with information we\u2019ve obtained in the course of our relationship with you (including in relation to goods and\/or services we provide to you, and\/or your use of those goods and\/or services), to:
        \n.<\/p>\n

          \n
        • provide goods and\/or services that you request<\/li>\n
        • communicate with you<\/li>\n
        • personalise the information sent to you<\/li>\n<\/ul>\n

          You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.<\/p>\n

          We also use your information for other purposes specified in this privacy policy.<\/p>\n

          How and where we use your data in Charlton & Jenrick Ltd:
          \n.<\/strong><\/p>\n

            \n
          • We store your details, such as name, address, phone number, order details on our CRM system<\/li>\n<\/ul>\n

            What we will\u00a0NOT<\/u>\u00a0do with your data:
            \n.<\/strong><\/p>\n

              \n
            • We will not send you any newsletters or any such marketing material unless you have given your explicit consent beforehand.<\/li>\n
            • We will not sell your details or share your details with any non-related third party individuals or businesses.<\/li>\n<\/ul>\n

              We store the information you provide to us, including:
              \n.<\/strong><\/p>\n

                \n
              • information provided via forms you complete on our website<\/li>\n
              • information which we may collect from your browsing<\/li>\n<\/ul>\n

                Our servers, in common with nearly all web servers, log each page that\u2019s downloaded from the site.<\/p>\n

                Any new information you provide to us may be used to update an existing record we hold for you.
                \nIf you give us a work email address, we won\u2019t be responsible for third parties (who are authorised to access your work email address) having access to any communications we send.<\/p>\n

                We do not store credit card details nor do we share customer details with any 3rd parties.<\/p>\n

                When do we give third parties your data?
                \n.<\/strong><\/p>\n

                  \n
                • We will not share your details with any third parties except for relevant companies such as showrooms, and relevant bodies, only when required.<\/li>\n<\/ul>\n

                  Why do we ask for your home, mobile phone number, and email address?
                  \n.<\/strong><\/p>\n

                    \n
                  • so we can contact you about an enquiry you\u2019ve made<\/li>\n
                  • to contact you about relevant products or services<\/li>\n
                  • to contact you if there\u2019s a problem with your order or appliance or any other items purchased<\/li>\n
                  • for any other reasonable reason to do so<\/li>\n<\/ul>\n

                    Why might we need to call you?<\/strong><\/p>\n

                    We make outbound phone calls for a number of reasons including to assist with, but not limited to any product, warranty of parts enquiries.
                    \nIf you have more than one address or email address registered with us, please make sure to:
                    \n.<\/p>\n

                      \n
                    • tell us which of these you\u2019d prefer we contacted you on<\/li>\n
                    • update your preferences if they change<\/li>\n<\/ul>\n

                      What we may use your information (and contact details) for:
                      \n.<\/strong><\/p>\n

                        \n
                      • To send requested marketing material<\/li>\n
                      • Warranty updates to your fire or anything related to your fire you have purchased<\/li>\n
                      • Product updates, including recalls, replacement parts<\/li>\n<\/ul>\n

                        If we give information to a third party (either a provider of a product or service or an external data processing agency such as a mailing house) we\u2019ll exercise strict control over it contractually, typically requiring it \u2013 and any of its agents and\/or suppliers \u2013 to:
                        \n.<\/strong><\/p>\n

                          \n
                        • maintain the security and confidentiality of the information, and restrict access to those of its own employees<\/li>\n
                        • only use the data for the purpose agreed with us, and prevent it from being used for any other purpose by any other party<\/li>\n
                        • refrain from communicating with you, except if it\u2019s about the product or service in question<\/li>\n
                        • return the data to us at the end of any contract term<\/li>\n
                        • destroy or delete any copies made of all or any part of the information, unless copies need to be kept to comply with applicable law or regulations<\/li>\n<\/ul>\n

                          We will also restrict the information disclosed to the absolute minimum necessary, e.g. to provide the product or service.<\/p>\n

                          Your data, your consent<\/strong><\/p>\n

                          When you provide us with any data we\u2018ll always try, where possible, to:
                          \n.<\/strong><\/p>\n

                            \n
                          • make it clear why we need it<\/li>\n
                          • and (where required by law) obtain your consent to our use of it<\/li>\n<\/ul>\n

                            How do we use other people\u2019s data?<\/strong><\/p>\n

                            Where we deem appropriate, we may allow you to give consent on behalf of your spouse\/partner\/another relevant person.
                            \nIf you provide consent on behalf of another person, you must ensure that you have their authorisation to do so. We reserve the right to request confirmation or to otherwise verify that you have that authorisation.<\/p>\n

                            What are cookies?<\/strong><\/p>\n

                            In short: cookies are small data files that a website will put on your device. We\u2019re keen to find out what you like and dislike; your feedback plays a key role in helping us improve this site.<\/p>\n

                            We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as \u2018cookies\u2019. The data contained in the cookie can be retrieved by that website (or another website that can read the cookie) when you visit the relevant site.<\/p>\n

                            Cookies cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you\u2019ve placed into your shopping basket, or it can ensure you get the offer you requested. Typically, these will be \u2018session\u2019 cookies, which expire as soon as you leave the site.<\/p>\n

                            Other cookies can tell us if you come back. These are \u2018persistent cookies\u2019, which expire after a period of time unless you delete them from your device. We use them to help customise the site and to do things such as display relevant advertising on the websites you visit based on your visit to our website.<\/p>\n

                            Some cookies enable sites to work, while others help us learn about what people are browsing for.<\/p>\n

                            How we use cookies and the 4 main types<\/strong><\/p>\n

                            We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting and using this site, you agree to our use of cookies and other similar technologies.<\/p>\n

                            The main types of cookies we use on our site and what they do:
                            \n.<\/p>\n

                              \n
                            1. Strictly necessary cookies
                              \n<\/strong>
                              \nThese cookies enable you to get the information or service you\u2019ve asked for. They\u2019re essential \u2013 without them, some services may not work. To give you an example: we use these cookies to enable you to use our website search facilities, which remember your choices as you navigate our site.
                              \n.<\/li>\n
                            2. Performance cookies
                              \n<\/strong>
                              \nThese cookies collect information about the pages you visit, where you go most often, and whether you see error messages. The information is only used to ensure our website works well.\u00a0For instance, we gather information to diagnose problems and issues. We then use this to make improvements and fix errors.
                              \n.<\/li>\n
                            3. Functional cookies
                              \n<\/strong>
                              \nThese cookies remember choices you\u2019ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you\u2019ve made to help you browse, such as increasing the text size. For instance, if you ask for services based on your location, we sometimes store a cookie \u2013 meaning that next time you visit, you won\u2019t have to tell us your location again.
                              \n.<\/li>\n
                            4. Targeting or advertising cookies
                              \n<\/strong>
                              \nThese cookies collect information about your browsing habits (including details of the websites you\u2019ve visited) which is then used to ensure you receive advertising relevant to you.
                              \nFor instance, these cookies may be used by us (or third parties and advertising networks on our behalf) to serve ads relevant to you across the internet (including on other sites you visit), based on your interaction with our website and your browsing history.<\/li>\n<\/ol>\n

                              What about links to other sites \u2013 and what about their cookies?<\/strong><\/p>\n

                              We often link to other sites to help provide you with extra information or services; links to Twitter, Facebook and other popular social media or book-marking sites make it easy for you to share information with your family and friends.
                              \nBut remember: these sites may use cookies that we do not control. So be sure to check how they use your information.<\/p>\n

                              How to control cookies<\/strong><\/p>\n

                              You can restrict, remove or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, visit All About Cookies.org. Certain cookies may be set as soon as you visit our website, but you can remove them using your browser settings. If cookies are disabled on your device you\u2019ll still be able to use most of this site, but it may limit what you can do.
                              \nWhy would we need to disclose your information to third parties?<\/p>\n

                              As we\u2019ve mentioned, we don\u2019t sell your personal information to third parties for marketing purposes.<\/p>\n

                              \u2018How we use your information\u2019\u00a0outlines how we may exchange personal data with third parties to:
                              \n.<\/strong><\/p>\n

                                \n
                              • help us prevent fraud and money laundering<\/li>\n
                              • (where appropriate) ensure that we only send you information about products and services that are likely to be of interest to you<\/li>\n<\/ul>\n

                                Cross-border transfers of information
                                \nFrom time to time, Charlton & Jenrick Ltd use service providers and organisations outside the\u00a0European Economic Area (EEA)\u00a0to process personal information for the purposes outlined in this privacy policy.<\/p>\n

                                The laws of some non-EEA countries do not provide the same level of protection for personal data as the laws of the UK. Where we transfer your personal data to such countries, we\u2019ll take steps to ensure appropriate protections are in place to safeguard your personal data, as required by the General Data Protection Regulation (GDPR).<\/p>\n

                                Each time you receive electronic marketing information or a message, you can opt-out of receiving any more marketing information from us.<\/p>\n

                                Want to opt-out by post?<\/strong><\/p>\n

                                If you don\u2019t want to receive marketing information from us, write to:\u00a0Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR<\/p>\n

                                How do we amend and retain your information?<\/strong><\/p>\n

                                It\u2019s useful for us \u2013 and for you \u2013 if we have your most up-to-date information, so please tell us in writing about any changes in your circumstances, and we\u2019ll amend your details. By law and regulation, we\u2019re obliged and allowed to keep certain types of data for a minimum period of time. This tends to be for six years, but can be longer if the statute or regulation requires or permits<\/p>\n

                                Subject access requests: how to get a copy of the data we hold about you<\/p>\n

                                You have a statutory right of access to personal and\/or sensitive personal data that we hold about you. You can request to have all your data we hold about you deleted in full. We will delete this data, within 72 hours of receiving a letter from you and inform you by phone call or post within 2 hours after this has been actioned.<\/p>\n

                                To exercise this right, please write to Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR<\/p>\n

                                Please refer to the information you wish to see giving dates if possible. We will not administer Subject Access Requests made by a third party unless it arrives with the written authority of the person who\u2019s the subject of the request.<\/p>\n

                                How do you choose the type of information you receive?<\/strong><\/p>\n

                                You have the option at any time to:
                                \n.<\/strong><\/p>\n

                                  \n
                                • change the type of material sent to you at any time<\/li>\n
                                • choose which products and services you wish to receive information about<\/li>\n
                                • cancel any previous expressions of interest in particular areas<\/li>\n<\/ul>\n

                                  To do this, write to Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR<\/p>\n

                                  What happens if we decide to change our privacy policy?<\/strong><\/p>\n

                                  We will:<\/p>\n

                                    \n
                                  • update all relevant documentation, and<\/li>\n
                                  • post any changes on our websites so that you\u2019re always aware of what information we collect, how we use it, and under what circumstances we disclose it.<\/li>\n<\/ul>\n

                                    Provide us with feedback:<\/strong><\/p>\n

                                    We welcome your questions and comments about privacy. If you have any, please write to Data Protection Officer, Charlton & Jenrick Ltd, Unit D, Stafford Park 2, Telford, Shropshire, TF3 3AR<\/p>\n \n <\/div>\n \n <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14212","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPrivacy Policy | Charlton & Jenrick<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/charltonandjenrick.com\/de\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | Charlton & Jenrick\" \/>\n<meta property=\"og:url\" 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